Healthcare
Conduct clinical and patient satisfaction surveys, quickly and easily update contact information, and more, while using our HIPAA compliant software to help you understand patient and member needs.
Why Do Healthcare Organizations Use Tele-Town Hall?
Tele-Town Hall provides technology driven patient engagement services, focused on opening and sustaining comprehensive communication channels for the complete journey of the patient.
Now more than ever it is important for healthcare facilities to be on top of their communication efforts. Trust in the healthcare system and how it can be improved is driving healthcare organizations to change their mindset when it comes to working with their patients and members.
What sets us apart from other services is our ability to provide variations of messaging tactics, combing automated messaging with agent assisted messaging and fulfilling digital content through the same open channel to the patient.
Tele-Town Hall Events
Allow facilities and organizations to host conferences where you can share news, answer questions and poll in real time.
IVR Automated Surveys
Gives the ability to get feedback through automated polling. Conduct surveys, track inbound call metrics; all while continuously helping to improve PR and patient satisfaction.
P2P Texting
A targeted, HIPAA compliant interactive patient outreach service designed to increase usability, response rates and satisfaction by maintaining and maximizing the patient’s use of text messaging.
Voice Broadcast/Robo Calls
Provide the same benefits as P2P Texting, all through our state of the art voice broadcast system, providing fully interactive and automated pharmacy/patient engagement
“I find their system is easy to navigate and provide a nice level of control”
“Pre-covid, we used Tele-Town Hall® events for people outside of geographical centers; for community and to create community. Now it’s for everybody. We have worked with other vendors in the past, but we ultimately switched to Tele-Town Hall® because of cost concerns. We have to be good stewards of our members. I enjoy working with them. They are very responsive to our needs, and I appreciate that.”
– Kaitlin Youngblood – Communication Coordinator for SEIU Healthcare Illinois
