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STIR/SHAKEN: What You Need to Know

Beginning June 30, 2021, the FCC is requiring all voice service providers to implement STIR/SHAKEN protocols to combat fraudulently spoofed auto calls. This email will explain STIR/SHAKEN as well as the changes Tele-Town Hall® is implementing to ensure your calls remain FCC compliant.

STIR stands for “secure telephone identity revisited,” and SHAKEN for “signature-based handling of asserted information using tokens.” STIR is the technical protocol and SHAKEN is the framework by which calls can be tracked in the new robocall mitigation database. The way it works is that STIR/SHAKEN technology ensures that calls traveling through phone networks have their caller ID “signed” as legitimate by originating carriers and validated by other carriers before the calls reach the callee. In short, the technology authenticates a phone call’s origin and makes certain the information on the Caller ID matches.

For compliance purposes, Tele-Town Hall® will need to collect certain information from our clients to authenticate with the telecom carriers that the caller ID phone number(s) used belong to the organization conducting the calls. If you have not received an Authentication Form from a Tele-Town Hall® team member, you may download it from our website and return to stirshaken@teletownhall.com. By filling out the Authentication Form you are verifying the phone number(s) provided to Tele-Town Hall belong to the organization sending the calls.

Any questions, please contact your sales team member or send an email stirshaken@teletownhall.com.