SEIU Healthcare Illinois Case Study

SEIU Healthcare Illinois Case Study

Since 2016, Tele-Town HallĀ® has had the distinct pleasure of working closely with SEIU Healthcare Illinois. The organization, which advocates for the rights and wellbeing of healthcare workers in Illinois, has conducted more than 600 Tele-Town HallĀ® events, over 200 IVR surveys, and more than 200 robo calls.

ā€œWe represent thousands of workers across a pretty expansive geography,ā€ says Kaitlin Youngblood, Communication Coordinator for SEIU Healthcare Illinois. ā€œPre-covid, we used Tele-Town HallĀ® events for people outside of geographical centers; for community and to create community. Now itā€™s for everybody.ā€

Ā In addition to Tele-Town HallĀ® events, SEIU Healthcare Illinois utilized IVR surveys and robo calls to communicate with its members. According to Youngblood, our products are used in nearly 80% of the organizationā€™s communications efforts. ā€œI find their system is easy to navigate and itā€™s nice to have the level of control over the events that we have,ā€ says Youngblood.

Why does SEIU Healthcare Illinois continue to work with Tele-Town HallĀ® over its competitors? For Youngblood, it comes down to two factors: cost and data. ā€œWe have worked with other vendors in the past, but we ultimately switched to Tele-Town HallĀ® because of cost concerns. We have to be good stewards of our members.ā€ SEIU Healthcare Illinois uses post-event data to better understand its member needs, update contact information and much more.

Youngblood considers Tele-Town HallĀ®ā€™s products ā€œessentialā€ and recommends other organizations try them. Moreover, Youngblood says Tele-Town HallĀ® has exceeded her expectations in terms ease of use, customer service & support, and overall satisfaction. ā€œI enjoy working with them. They are very responsive to our needs, and I appreciate that.ā€

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